1. Scope of This Policy

This Return & Refund Policy applies solely to products purchased directly from WenZhou Pritech Industrial Co.,Ltd (“Company”) under a separate written agreement. This website does not facilitate direct sales transactions. Accordingly, this Policy does not apply to purchases made through third-party distributors, retailers, or marketplaces.

2. No Automatic Right of Return or Refund

Returns and refunds are not accepted automatically. Any return or refund must be: expressly approved by the Company in writing, and handled in accordance with the terms set forth in the applicable purchase contract, distributor agreement, or sales agreement. Submission of inquiries through this website does not create any entitlement to returns or refunds.

3. Distributor and Third-Party Purchases

If products are purchased through an authorized distributor or third party, all return, refund, or exchange requests shall be governed by the policies of that distributor or seller. The Company shall not be responsible for return or refund obligations arising from third-party sales.

4. Conditions for Approved Returns

Where a return is expressly approved by the Company in writing, the following conditions may apply:

  • Products must be unused, unmodified, and in original packaging
  • Proof of purchase and return authorization must be provided
  • Returns must be shipped within the approved timeframe
  • Shipping, customs duties, and related costs may be borne by the requesting party unless otherwise agreed

Specific conditions shall be confirmed on a case-by-case basis.

5. Refund Method and Timing

Approved refunds, if any, shall be processed in the manner specified in the applicable written agreement. Refund timing may vary depending on:

  • inspection results,
  • payment method,
  • banking or cross-border processing requirements.

6. Exclusions

Unless otherwise agreed in writing, the following items are generally non-returnable and non-refundable:

  • Customized or private-label products
  • Products produced according to special specifications
  • Clearance, discontinued, or promotional items
  • Products damaged due to misuse, improper storage, or unauthorized modification

7. Relationship to Other Policies

This Policy should be read together with Terms & Conditions and Warranty Policy. In the event of any inconsistency, the terms of the applicable written commercial agreement shall prevail.

8. Policy Updates

The Company reserves the right to modify this Return & Refund Policy at any time. Any updates will be effective upon posting on this website.

9. Contact Information

For questions regarding returns or refunds, please contact: WenZhou Pritech Industrial Co.,Ltd

Email: service@pritechglobal.com

support@pritechglobal.com